Help & Contact

Report abuse

The fastest way is in the ChaloReview app: tap Report on the review, comment or profile, choose a reason, and add details if you like. Reports go straight to our moderators, and the person you report isn't told who reported them.

You can also email us. Include a link to the review or profile (use Share to copy it), what's wrong, and screenshots if you have them. If anyone is in immediate danger, contact the police (15) first.

To stop seeing someone in the app, block them from their profile. See the Community Guidelines for what isn't allowed and how we enforce it.

Your account

• Can't sign in? Use "Forgot password" on the sign-in screen, or reset it here. If you no longer have access to your email, email us with your username.
• Delete your account in the app's account settings, or on the web at chaloreview.com/delete-account. If you can't sign in, email us from the address on your account with your username. We'll confirm it's you before deleting anything.
• Account suspended? Email us with your username if you think it's a mistake.

Reviews

• Review not showing yet? A new reviewer's first review, and some others, are checked by a moderator before they appear, usually within 24 hours.
• Edit or remove your review from your profile. To have a review removed entirely, email us from your account's email.
• Own a business? You can reply to reviews once you manage your listing. We don't remove honest reviews because a business disagrees, but you can report reviews that break the guidelines. Business support on WhatsApp: +92 329 5654750.

Privacy

For questions about your data, or to get a copy of it, email contact@chaloreview.com. See the Privacy Policy.